Privacy Policy

Last Updated January 16, 2026

Introduction

Digital Inventory Group LLC ("DiG," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://digitalinventorygroup.com, use our services, or otherwise interact with us.

We provide business-to-business (B2B) customer relationship management (CRM), marketing automation, and artificial intelligence services to help businesses grow and manage their customer relationships. This Privacy Policy applies to all information collected through our website, services, and any related communications including email, SMS/text messages, and telephone.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

 

Table of Contents

  • Information We Collect

  • How We Use Your Information

  • SMS/Text Message Communications

  • Email Marketing Communications

  • How We Share Your Information

  • Cookies and Tracking Technologies

  • Data Retention

  • Data Security

  • Your Privacy Rights

  • California Privacy Rights (CCPA/CPRA)

  • Other State Privacy Rights

  • International Data Transfers

  • Children's Privacy

  • Third-Party Links

  • Changes to This Privacy Policy

  • Contact Us

Information We Collect

We collect information in several ways depending on how you interact with us.

Information You Provide Directly

When you engage with our services, you may provide us with:

  • Contact Information: Name, email address, phone number, mailing address, company name, job title

  • Account Information: Username, password, account preferences

  • Business Information: Company size, industry, business needs, service requirements

  • Payment Information: Billing address, payment card details (processed through secure third-party payment processors)

  • Communication Content: Messages, inquiries, feedback, and support requests you send to us

  • Consent Records: Records of your opt-in consent for SMS, email, and other communications

Information Collected Automatically

When you visit our website or use our services, we automatically collect:

  • Device Information: IP address, browser type and version, operating system, device type, unique device identifiers

  • Usage Information: Pages visited, time spent on pages, links clicked, referring URLs, access times

  • Location Information: General geographic location based on IP address

  • Log Data: Server logs, error reports, and diagnostic information

Information from Third Parties

We may receive information about you from:

  • Business Partners: Companies with whom we have joint marketing or service arrangements

  • Service Providers: Analytics providers, advertising networks, and data enrichment services

  • Public Sources: Publicly available business information, professional networking sites

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

  • Provide, maintain, and improve our CRM, automation, and AI services

  • Process transactions and send related information

  • Respond to your inquiries and provide customer support

  • Fulfill our contractual obligations to you

Communications

  • Send transactional messages about your account or services

  • Send marketing communications (with your consent)

  • Send SMS/text messages (with your explicit opt-in consent)

  • Notify you about changes to our services or policies

Business Operations

  • Analyze usage patterns to improve our services

  • Conduct research and development

  • Prevent fraud, security threats, and illegal activities

  • Comply with legal obligations

Personalization

  • Customize your experience with our services

  • Provide relevant content and recommendations

  • Deliver targeted advertising (where permitted)

Legal Basis for Processing (Where Applicable)

  • Consent: Where you have given explicit consent

  • Contract: Where processing is necessary to fulfill our agreement with you

  • Legitimate Interests: Where we have a legitimate business interest that does not override your rights

  • Legal Obligation: Where we must comply with applicable law 

SMS/Text Message Communications

Consent and Opt-In Requirements

Explicit Consent Required: We only send SMS/text messages to individuals who have provided prior express written consent. By opting in to receive SMS communications from Digital Inventory Group LLC, you agree to receive text messages at the phone number you provided.

How to Opt-In: You may opt-in to receive SMS messages by:

  • Completing a web form on our website and checking the SMS consent box

  • Verbally consenting during a phone call (which we will document)

  • Responding with a keyword (such as "YES" or "START") to a short code or phone number we provide

  • Signing a written agreement that includes SMS consent language

Consent Language: When you opt-in, you will be presented with clear disclosure including:

  • The identity of the business sending messages (Digital Inventory Group LLC)

  • The types of messages you will receive

  • Message frequency information

  • Standard message and data rates disclosure

  • Instructions for opting out

Types of SMS Messages

We may send the following types of text messages:

  • Transactional Messages: Appointment reminders, service confirmations, account alerts, delivery notifications

  • Customer Service Messages: Responses to your inquiries, support updates, service status notifications

  • Marketing Messages: Promotional offers, special discounts, new service announcements (only with marketing consent)

Message Frequency

  • Transactional messages are sent as needed based on your account activity

  • Marketing messages are limited to no more than 4 messages per month unless you have agreed to a different frequency

  • You can adjust your preferences or opt-out at any time

Opting Out of SMS Messages

You can opt-out at any time by:

After opting out, you will receive a single confirmation message and no further SMS messages from us unless you opt-in again. Opting out of SMS does not affect other communication channels unless you also unsubscribe from those.

SMS Data Sharing Policy

We do not sell, rent, or share your phone number or SMS consent information with third parties for their own marketing purposes.

Your phone number and SMS consent data may only be shared with:

  • Service Providers: Third-party vendors who help us deliver SMS messages (such as Twilio and Bandwidth), strictly for the purpose of message delivery

  • As Required by Law: To comply with legal process or government requests

Our SMS service providers are contractually obligated to use your information only to provide messaging services and are prohibited from using it for their own purposes.

Standard Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. [email protected] is not responsible for any fees charged by your carrier.

Carrier and Technical Limitations

  • SMS delivery is subject to carrier network availability

  • Message delivery cannot be guaranteed on all networks or in all locations

  • Some features may not be available on all devices or carriers

  • T-Mobile and other carriers are not liable for delayed or undelivered messages

Help and Support

For help with SMS messages:

Email Marketing Communications

Email Consent

We send marketing emails only to individuals who have:

  • Provided their email address and consented to receive marketing communications

  • Existing customers who have not opted out (for service-related and transactional messages)

Types of Email Communications

  • Transactional Emails: Account confirmations, password resets, service notifications, invoices

  • Marketing Emails: Newsletters, promotional offers, product updates, educational content

Managing Email Preferences

You can manage your email preferences by:

  • Clicking the "Unsubscribe" or "Manage Preferences" link in any marketing email

  • Contacting us at [email protected]

  • Logging into your account and updating your communication preferences

Unsubscribing from marketing emails will not affect transactional emails necessary for your account or services.

Email Service Providers

We use Mailgun and related services to send and manage email communications. These providers process email addresses and engagement data on our behalf under data processing agreements.

 

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We share information with third-party vendors who perform services on our behalf:

Provider

Service

Data Shared

GoHighLevel / LeadConnector

CRM and marketing automation platform

Contact information, account data, communication history

Twilio / Bandwidth

SMS message delivery

Phone numbers, message content

Mailgun

Email delivery

Email addresses, email content

Payment Processors

Payment processing

Billing information (we do not store full payment card numbers)

Analytics Providers

Website analytics

Usage data, device information

Cloud Hosting Providers

Data storage and hosting

All data stored on our systems

All service providers are bound by contractual obligations to protect your information and use it only for the purposes we specify.

Business Transfers

If Digital Inventory Group LLC is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Court orders, subpoenas, or legal process

  • Government or regulatory requests

  • Protection of our rights, property, or safety

  • Prevention of fraud or illegal activity

With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

Aggregated or De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you for research, analytics, or other business purposes.

Cookies and Tracking Technologies

What Are Cookies

Cookies are small text files placed on your device when you visit our website. We use cookies and similar technologies (pixels, web beacons, local storage) to enhance your experience and collect information about how you use our site.

Types of Cookies We Use

Cookie Type

Purpose

Duration

Essential Cookies

Necessary for website functionality, security, and authentication

Session or persistent

Analytics Cookies

Help us understand how visitors interact with our website

Up to 2 years

Functional Cookies

Remember your preferences and settings

Up to 1 year

Marketing Cookies

Deliver relevant advertisements and track campaign effectiveness

Up to 2 years

Managing Cookies

You can control cookies through:

  • Browser Settings: Most browsers allow you to refuse or delete cookies

  • Our Cookie Preferences: Use our cookie consent banner to manage preferences

  • Opt-Out Tools: Use industry opt-out tools such as the Digital Advertising Alliance's opt-out page

Note that disabling certain cookies may affect website functionality.

Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) setting. There is no industry consensus on how to respond to DNT signals, so our website does not currently respond to DNT signals. However, we do honor Global Privacy Control (GPC) signals as described below.

Global Privacy Control (GPC)

We recognize and honor Global Privacy Control (GPC) signals. When we detect a GPC signal from your browser:

  • We will treat it as a valid opt-out of the sale or sharing of your personal information under applicable state privacy laws

  • We will limit the use of tracking technologies for targeted advertising purposes

  • You do not need to take any additional action to exercise your opt-out rights

To enable GPC, you can use a browser or browser extension that supports the GPC specification. Learn more at https://globalprivacycontrol.org.

 

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods

Data Category

Retention Period

Reason

Account Information

Duration of account plus 3 years

Business relationship and legal compliance

Transaction Records

7 years

Tax and financial record-keeping requirements

Communication Records (including SMS/email consent)

5 years after last communication

Regulatory compliance and dispute resolution

Marketing Preferences

Until opt-out plus 3 years

Compliance documentation

Website Usage Data

2 years

Analytics and service improvement

Support Inquiries

3 years after resolution

Quality assurance and legal compliance

Deletion

When personal information is no longer needed, we will securely delete or anonymize it. You may request deletion of your personal information as described in the "Your Privacy Rights" section, subject to legal retention requirements.

 

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures

  • Encryption: Data encrypted in transit (TLS/SSL) and at rest

  • Access Controls: Role-based access, multi-factor authentication for systems

  • Monitoring: Security monitoring and logging of system access

  • Vendor Security: Due diligence on third-party service provider security practices

  • Employee Training: Regular security awareness training for staff

  • Incident Response: Documented procedures for responding to security incidents

Your Responsibilities

You are responsible for:

  • Maintaining the confidentiality of your account credentials

  • Using strong, unique passwords

  • Notifying us promptly if you suspect unauthorized access to your account

Data Breach Notification

In the event of a data breach affecting your personal information, we will notify you and applicable regulatory authorities as required by law.

 

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

General Rights

  • Access: Request a copy of the personal information we hold about you

  • Correction: Request correction of inaccurate or incomplete information

  • Deletion: Request deletion of your personal information (subject to legal exceptions)

  • Portability: Request your data in a portable, machine-readable format

  • Opt-Out: Opt-out of marketing communications at any time

Exercising Your Rights

To exercise any of these rights, please contact us:

We will respond to your request within the timeframe required by applicable law (generally 30-45 days). We may need to verify your identity before processing your request.

Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

 

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

Categories of Personal Information Collected

The following table describes the categories of personal information we have collected in the preceding 12 months:

Category

Examples

Collected

Source

Business Purpose

Sold/Shared

Identifiers

Name, email, phone number, IP address, account name

Yes

Directly from you; automatically

Service delivery, communications, security

No

Customer Records

(Cal. Civ. Code 1798.80)

Name, address, phone number, payment information

Yes

Directly from you

Service delivery, billing

No

Protected Classifications

None collected

No

N/A

N/A

No

Commercial Information

Services purchased, transaction history, usage data

Yes

Directly from you; automatically

Service delivery, improvement

No

Biometric Information

None collected

No

N/A

N/A

No

Internet/Network Activity

Browsing history, search history, interaction with website

Yes

Automatically

Analytics, service improvement

No

Geolocation Data

General location from IP address

Yes

Automatically

Analytics, service customization

No

Sensory Data

None collected

No

N/A

N/A

No

Professional/ Employment Info

Job title, company, professional background

Yes

Directly from you

Service delivery, account management

No

Education Information

None collected

No

N/A

N/A

No

Inferences

Preferences, interests derived from collected data

Yes

Derived from above

Service personalization

No

Sensitive Personal Information

Account credentials (for login purposes only)

Yes

Directly from you

Account security

No

Your California Privacy Rights

As a California resident, you have the right to:

  • Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you, the sources, the business purposes, and the categories of third parties with whom we share it.

  • Right to Delete: Request deletion of your personal information, subject to certain exceptions.

  • Right to Correct: Request correction of inaccurate personal information.

  • Right to Opt-Out of Sale/Sharing: We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising purposes.

  • Right to Limit Use of Sensitive Personal Information: We only use sensitive personal information (account login credentials) for purposes permitted under CPRA and do not use it for profiling or advertising.

  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

Submitting a Request

You or your authorized agent may submit a request by:

We will verify your identity by matching information you provide with information in our records. For requests submitted by an authorized agent, we may require proof of authorization.

Response Timing

We will respond to verifiable requests within 45 days. If we need additional time (up to 90 days total), we will notify you of the reason and extension period.

Shine the Light

California Civil Code Section 1798.83 permits California residents to request information regarding the disclosure of personal information to third parties for direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.

Retention Periods

See the "Data Retention" section above for specific retention periods by data category.

 

Other State Privacy Rights

We are committed to complying with state privacy laws across the United States. If you are a resident of the following states, you may have additional privacy rights:

Virginia (VCDPA)

Virginia residents have the right to access, correct, delete, obtain a copy of, and opt-out of targeted advertising and sale of personal data. To exercise these rights, contact us at [email protected].

Colorado (CPA)

Colorado residents have similar rights to access, correct, delete, and port their data, as well as opt-out of targeted advertising, sale, and profiling. Contact us to exercise your rights.

Connecticut (CTDPA)

Connecticut residents have the right to access, correct, delete, obtain a copy of, and opt-out of targeted advertising, sale, and profiling based on personal data.

Texas (TDPSA)

Texas residents have the right to confirm processing, access, correct, delete, and obtain a portable copy of their personal data, as well as opt-out of certain processing.

Oregon (OCPA)

Oregon residents have similar consumer rights including the right to know, correct, delete, and opt-out of sale and targeted advertising.

Other States

As new state privacy laws take effect (including laws in Delaware, Maryland, Minnesota, Nebraska, New Hampshire, New Jersey, Tennessee, and others), we will extend appropriate rights to residents of those states. Contact us with questions about your specific state rights.

Universal Opt-Out Mechanisms

We honor Global Privacy Control (GPC) signals as a universal opt-out mechanism for sale/sharing of personal information and targeted advertising across all states where such mechanisms are required or recognized.

Appeals

If we deny your privacy request, you have the right to appeal. To submit an appeal, email [email protected] with "Privacy Appeal" in the subject line. We will respond within the timeframe required by applicable law.

 

International Data Transfers

Digital Inventory Group LLC is based in the United States. If you are accessing our services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States.

By using our services, you consent to the transfer of your information to the United States and other countries that may have different data protection laws than your country of residence.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

 

Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as quickly as possible.

If you believe we may have collected information from a child under 18, please contact us at [email protected].

 

Third-Party Links

Our website may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

We are not responsible for the privacy practices or content of third-party websites.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.

When we make material changes, we will:

  • Update the "Last Updated" date at the top of this policy

  • Notify you by email or prominent notice on our website (for significant changes)

  • Obtain your consent where required by applicable law

We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

 

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Digital Inventory Group LLC

General Inquiries

Privacy and Legal Inquiries

Mailing Address

Digital Inventory Group LLC

317 Ruth Vista Road

Lexington, SC 29073

We will respond to your inquiry as soon as reasonably practicable.

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