Accessibility Statement

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Our Commitment to Accessibility

Digital Inventory Group LLC ("DiG") is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all users.

This commitment applies to digitalinventorygroup.com and all sub-account portals and client interfaces provided through our CRM, Messaging, Payments, Reviews, and Webchat services. We believe that everyone, regardless of ability, should be able to access and use our digital services effectively.

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Conformance Standard

Digital Inventory Group strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. WCAG 2.1 is an internationally recognized standard developed by the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI).

These guidelines explain how to make web content more accessible for people with disabilities and more usable for everyone. Level AA conformance means that our website meets all Level A and Level AA success criteria.

Platform Context

Our website is hosted on the GoHighLevel (GHL) platform, which provides the underlying infrastructure and Single Page Application (SPA) framework. While DiG implements accessibility best practices within our control, some platform-level features are managed by GHL. We actively work with our platform provider to ensure accessibility standards are met across all components.

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Accessibility Features

Digital Inventory Group has implemented the following accessibility features across our digital properties:

Content & Structure

• Semantic HTML structure for proper content hierarchy and navigation
• Descriptive page titles that clearly identify page content and purpose
• Meaningful headings organized in logical order (H1, H2, H3, etc.)
• Properly structured lists and tables for organized content presentation
• Clear link text that describes link destinations without requiring surrounding context

Visual Accessibility

• Color contrast ratios meeting or exceeding WCAG 2.1 AA requirements (4.5:1 for normal text, 3:1 for large text)
• Resizable text up to 200% without loss of content or functionality
• Text alternatives (alt text) for all meaningful images and graphics
• Visual focus indicators for keyboard navigation visibility
• No content that flashes more than three times per second to prevent seizure triggers

Keyboard & Navigation

• Full keyboard navigation support for all interactive elements
• Consistent navigation patterns across all pages and interfaces
• Skip navigation links to bypass repetitive content blocks
• Logical tab order following visual reading order
• Visible focus states for all interactive elements

Forms & User Input

• Descriptive form labels associated with all input fields
• Clear error identification with specific guidance for correction
• Required field indicators that do not rely solely on color
• Input validation messages announced to assistive technologies
• Sufficient time for users to complete form interactions

Assistive Technology Support

• Screen reader compatibility with proper ARIA landmarks and labels
• ARIA (Accessible Rich Internet Applications) attributes for dynamic content
• Proper announcement of page updates and state changes
• Alternative formats available upon request for critical content

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Technical Specifications

Supported Technologies

Our website relies on the following technologies to work with your web browser and assistive technologies:

• HTML5
• CSS3
• JavaScript (ES6+)
• WAI-ARIA (Accessible Rich Internet Applications)

Browser Compatibility

We test and support the following browsers (latest 2 major versions):

• Google Chrome (Windows, macOS, Android, iOS)
• Mozilla Firefox (Windows, macOS)
• Apple Safari (macOS, iOS)
• Microsoft Edge (Windows)

Assistive Technology Compatibility

We test with the following assistive technologies:

• Screen Readers: JAWS (Windows), NVDA (Windows), VoiceOver (macOS/iOS), TalkBack (Android)
• Speech Recognition: Dragon NaturallySpeaking
• Screen Magnifiers: ZoomText, built-in OS magnification
• Keyboard-Only Navigation: Full functionality without mouse/touchpad

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Known Limitations

Despite our best efforts to ensure accessibility, some limitations may exist:

Third-Party Components

Some embedded third-party content and integrations (including payment processors, chat widgets, and mapping services) may not be fully accessible. These components are outside DiG's direct control, but we carefully select vendors committed to accessibility and advocate for improvements.

Platform Constraints

As our website is hosted on the GoHighLevel platform, some accessibility features are dependent on the platform's underlying codebase. We actively collaborate with GHL to identify and resolve accessibility barriers in platform-provided components.

Content-Specific Limitations

• PDF Documents: Some historical PDF documents may not be fully accessible. We are working to remediate existing documents and ensure all new PDFs are created with accessibility in mind.
• Dynamic CRM Content: Some content generated dynamically through CRM integrations may have accessibility limitations. We are continuously improving these automated processes.
• Video Content: Some third-party embedded videos may lack captions or transcripts. We prioritize accessible video sources and add accommodations where possible.
• Complex Data Visualizations: Some charts and graphs may require alternative text descriptions. We provide data tables as alternatives where feasible.

We are committed to addressing these limitations through ongoing improvements and welcome your feedback on specific barriers you encounter.

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Assessment & Testing Methods

Digital Inventory Group employs multiple approaches to ensure and improve accessibility:

Internal Testing

• Periodic accessibility reviews conducted by trained staff
• Automated scanning tools including axe DevTools, Lighthouse, and WAVE
• Manual keyboard testing of all interactive features
• Screen reader testing with NVDA, JAWS, and VoiceOver
• Color contrast analysis using industry-standard tools

External Validation

• We welcome third-party accessibility audits and expert reviews
• We actively incorporate user feedback from people with disabilities
• We monitor evolving accessibility standards and best practices

Continuous Improvement

• Regular training for development and content teams
• Accessibility checkpoints in our content publishing workflow
• Quarterly accessibility sprint reviews
• Annual comprehensive accessibility audits

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Feedback & Contact Information

We welcome your feedback on the accessibility of digitalinventorygroup.com and our services. If you encounter accessibility barriers, please let us know so we can work to address them.

How to Report Issues

Please provide the following information when reporting accessibility problems:

• The specific page or feature where you encountered the issue
• A description of the accessibility barrier
• The assistive technology you were using (if applicable)
• Your browser and operating system

Contact Methods

Response Timeline

• Initial Response: Within 2 business days of receiving your inquiry
• Resolution Plan: Within 10 business days, we will provide a plan for addressing the reported issue
• Implementation: Timeline will vary based on complexity, with critical issues prioritized

We will work with you to provide the information or service you are seeking in an accessible format as quickly as possible.

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Third-Party Content Disclaimer

Digital Inventory Group does not control the accessibility of third-party content, plugins, or integrations embedded within our services. However, we:

• Select vendors committed to accessibility standards whenever possible
• Advocate with third-party providers to improve accessibility
• Provide alternatives when third-party content creates barriers
• Welcome reports of third-party accessibility issues so we can work toward solutions

If you encounter accessibility issues with third-party content on our website, please contact our support team using the information above. We will work with you to find an accessible alternative or accommodation.

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Legal & Enforcement

Digital Inventory Group is committed to compliance with applicable accessibility laws and regulations, including:

• Americans with Disabilities Act (ADA) Title III - ensuring equal access to places of public accommodation
• Section 508 of the Rehabilitation Act - federal accessibility standards where applicable
• State and local accessibility requirements

We believe in proactive accessibility and welcome the opportunity to work directly with users to resolve accessibility barriers promptly and effectively. Before pursuing formal complaints, we encourage you to contact us so we can address your concerns.

If you wish to file a formal complaint regarding accessibility:

1. Contact us using the methods above to allow us to address the issue directly
2. If not resolved satisfactorily, you may file a complaint with the U.S. Department of Justice, Civil Rights Division
3. You may also seek private legal counsel regarding your rights under applicable accessibility laws

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Update & Review Schedule

This accessibility statement will be reviewed and updated as needed to reflect:

• Changes to our website and services
• User feedback and reported issues
• Evolving accessibility standards and best practices
• Results of accessibility audits and testing

Review Schedule: This statement is reviewed at minimum annually and updated whenever significant changes occur to our accessibility features or conformance status.

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Additional Resources

To learn more about web accessibility:

• W3C Web Accessibility Initiative (WAI)
• Web Content Accessibility Guidelines (WCAG) 2.1
• ADA.gov - Americans with Disabilities Act
• Section508.gov - Federal Accessibility Requirements

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Our Ongoing Commitment

Accessibility is not a one-time project but an ongoing commitment. Digital Inventory Group is dedicated to:

• Continuously improving the accessibility of our digital services
• Training our team on accessibility best practices
• Incorporating accessibility into our design and development processes
• Listening to and learning from users with disabilities
• Staying current with evolving accessibility standards and technologies

We view accessibility as essential to providing excellent service to all users and are grateful for your partnership in helping us achieve this goal.

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This statement was created on January 27, 2026, and reflects our commitment to digital accessibility as of this date.