Refund policy

Our refund policy

When you get money back, when you do not, and how to ask. Every plan is month-to-month, so you can cancel any time.

Monthly plans

Cancelling a monthly plan

Cancel any time

Every plan is month-to-month, with no minimum term and no notice period. Cancel any time before your next billing date.

Plans are billed monthly in advance, and there is no setup fee. Reactivations is billed per campaign instead.

When it takes effect

Your plan keeps running to the end of the month you have already paid for. We charge no further plan fee after that.

Usage up to that date, such as texts, calls and AI minutes, still bills as normal.

A month already started

If you cancel, we do not refund the month you have already started. There is one exception: the refund after a miss.

If we missed something on your plan's list and you cancel before the free month is used, we refund the missed share of that month's plan fee instead. The missed share is the part of the fee that matches what was missed. Several misses in one month add up, but never above that month's fee.

Reactivations: if we have not finished the campaign within 10 business days after a miss, we refund the missed share instead of giving the credit.

To ask us to review a month, ask within 30 days after that month ends.

How the Delivery Guarantee and misses work

The $97 Audit Report

Refunds and the $97 credit

When you get a full refund

You get a full refund of the $97 only if:

the report is late, meaning it is not delivered within 3 business days of your purchase, or
the report is missing any section listed on the $97 Audit Report page.

Business days are Monday to Friday, not counting US federal holidays.

When you do not

There is no refund for disliking the findings. The report shows what we found, not what will happen.

The Delivery Guarantee covers the monthly plans. It does not cover the Audit Report.

The $97 credit is a credit, not a refund

If you start a plan within 30 days of buying the Audit Report, the $97 is credited toward your first plan month. It applies to any monthly plan, including the Ads Manager management fee (never ad spend). It does not apply to Reactivations or to add-ons.

If you start a plan after 30 days, there is no credit. The credit is never paid out as cash.

See the $97 Audit Report

Add-on

Multi-Language Video add-on

Delivery and refund

We deliver your dubbed video within 2 business days of receiving a usable video. If we miss that, we finish it free and refund that order.

Wording and lip match

Wrong wording or a weak lip match is a revision, not a refund. We revise it.

The $97 Audit Report credit does not apply to add-ons.

Not refunded

What we never refund

Costs outside our fees

The refunds on this page never include:

usage: texts, calls, AI minutes, phone numbers, A2P registration and email sending,
ad spend, which you pay to the ad platform directly,
domain registration and other third-party fees, and
taxes.

Results

We guarantee the work, never results. We do not give a refund because of leads, calls, bookings, reviews, star ratings, search rankings, traffic, ad performance or revenue.